Frequently Asked Questions
Q: How long are your equipment rentals for?
A: All day rentals
Q: Does someone stay with the equipment?
A: Our staff delivers the equipment, sets it up, and reviews usage rules and guidelines. Staffing can be provided at your request at a cost of $25/hour.
Q: What happens if it rains?
A: We will call the day before your event. At that time you can decide based on the forecast if you want to continue your party and rental. Once we set up equipment no refunds will be returned. Decision to cancel because of weather will allow for return of deposit. Tent deposits are non-refundable.
Q: What electrical requirements are necessary to operate the equipment?
A: Each ride may require up to two (2) dedicated 15amp minimum outlets to power our equipment. Please note: An additional separate power source may be needed if you are using machines such as popcorn and cotton candy or spin art, as well as an inflatable. If power is not available, a generator can be supplied for an additional charge, but must be scheduled in advance. We supply all electrical cords.
Q: How much space is required for the inflatable?
A: The space required depends on the size of the inflatable being rented. Generally speaking you will need at least a 3ft perimeter of space around the inflatable. For example, a 13x13 inflatable will require approximately a 16x16 space.
Q: How many people can fit on the bounce?
A: The number of people that can fit on the bounce depends on their age and size. Please see table below for general guidelines. Our bounces are 15x15 or larger.
Inflatable Capacity Chart |
||||
Unit Size |
Children 4 and under |
Children 4 to 12 |
Teens |
Adults |
10 x 10 |
3 - 4 |
n/a |
n/a |
n/a |
13 x13 |
6 - 8 |
4 - 6 |
n/a |
n/a |
15 x 15 |
8 - 10 |
6 - 8 |
4 - 6 |
2 - 4 |
25 x 25 |
12 - 14 |
10 - 12 |
8 - 10 |
6 - 8 |
Q: When is payment due? What forms of payment are acceptable?
A: A small deposit is required when you book your event. We accept credit cards or checks. Checks must be in office 5 days after booking to hold date and time. You may pay your balance by credit card prior to the event. If you are not paying your balance by credit card, the balance is then due in cash on the day of your event. Once payment has been made, we will get your equipment set up and go over safety instructions. Please make checks payable to Jumping Bean Party Rental, Inc.
Q: Can I cancel an event if I need to?
A: While we do not want to lose you, we do understand that sometimes reservations or bookings must be cancelled. If you have not yet sent your payment or you call us two weeks out from your event, we will cancel your booking.
Q: What does it cost?
A: The cost will really depend on what you are requesting to rent for your event. We have a variety of inventory to choose, from concessions, games and inflatables to tables, chairs and tents. We also provide package deals for block parties and commercial events.
Q: What guarantees, promises, or ongoing relationship can the customer count on?
A: We guarantee clean inflatables and great customer service. Our prices will not have hidden cost in them. The price we quote is the price you receive. No additional fees for delivery or set up. Oh yes and " Great fun for everyone"
Q: How it works?
A: You call us and we ask a few questions regarding your event. We want to know the date of the event of course, type of event, how many people and the age of group (kids, adults, etc) and where the event will take place. We will also ask some questions about the area you would like the equipment set up. Once we can determine this we can then make some suggestions. Once we agree on what you want we will then request a small deposit. If you are sending in the deposit we require it into our office within 5 business days to hold equipment. Once we receive your deposit you will hear from our office on the day prior to your event. We will call to confirm your event date. Once we arrive final payment is due in full. We will then set up the equipment and go over safety instructions.
Q: Are we insured?
A: Yes, we carry general liability insurance and would be more then happy to show you our certificate. Many other companies out there do not carry insurance because they do this work part time; we are a full time company.